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All content on this site is available, via phone, Monday to Friday from 7:00 AM to 9:00 PM CST or Saturday and Sunday from 8:00 AM to 8:00 PM CST at 800-875-8480. . If you experience any accessibility issues, please contact us.

My Account

How It Works

1. Place your order

  • Place your order on OrientalTrading.com or with a Customer Service Representative at 1-800-875-8480.
  • Customer Service Orders:
    • Call Us at 1-800-875-8480
    • Provide the agent with the printed or website advertisement with the U.S. competitor's price on the identical item and we will refund you 110% of the difference in price.
  • OrientalTrading.com orders:
    • Email (orders@oriental.com) or fax us (1-877-564-4440) the following information:
      1. Your OrientalTrading.com order number.
      2. A copy of the printed ad or the website address or URL where you found the lower price.
      3. The item name, ID or SKU number from the competitor ad, or website.

2. Place your order

  • One of our Customer Service Representatives will confirm the competitor's lower price and, if applicable, refund 110% of the difference within 30 business days.

3. Sit back and Relax

  • All lowest price refund requests must be made within 30 days of purchase.

What type of product qualifies for our 110% Lowest Price Guarantee?

  • The product must be identical and sold in the same quantity as the one carried on our catalog or website, be in stock and available for purchase.
  • Promotional codes, discounts, or sale prices from the competitor will not be included in determining the price difference.
  • The competitor's product must be new.
  • The competitor cannot be an auction site or located outside the United States.
  • This guarantee does not apply to group sales or items designated as Clearance.
  • We reserve the right to not sell any products below our cost, and to limit quantities as necessary.

Contact Information

We're here to help. Feel free to reach out to us with any questions or concerns.
Contact Form

Chat with Us

  • Monday-Friday 8AM-11PM CST
  • Saturday-Sunday 8AM-11PM CST
Launch Chat

Phone Numbers

Toll-Free: 800-875-8480
International Orders: 402-331-6800
  • Monday-Friday 7AM-9PM CST
  • Saturday-Sunday 8AM-8PM CST
Operadores bilingues: 800-457-6728
  • Lunes-Viernes 9AM-9PM CST
  • Sábado 9AM-8PM CST

Fax Number

  • Domestic: 800-327-8904
  • International: 402-596-2364
24 hours a day, 7 days a week.

Address Information

Oriental Trading Company
P.O. Box 2308
Omaha, NE 68103-2308