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All content on this site is available, via phone, at 1-877-513-0369. . If you experience any accessibility issues, please contact us.

Returns & Refunds

  • Return Policy

    If you have received items that you are not satisfied with, please contact us.

    • Requests must be made 90 days from the day the order is placed and 30 days for items sold by third-party sellers.
    • Customer Service must authorize refunds and returns in advance.
    • Returned items must be shipped back within 30 days from the date that the return has been authorized.
    • All products must be returned with original labels affixed.
    • Only unworn clothing items (shirts, pants, sets, jackets, dresses, pajamas, etc.) may be returned.
    • Returns must include the name of the original purchaser.
    • Food, candy items and personalized items are non-returnable.
    • Refunds will exclude shipping and handling fees.

Contact Information

We're here to help. Feel free to reach out to us with any questions or concerns.
Contact Form

Chat with Us

  • Monday-Friday 7AM-11PM CST
  • Saturday-Sunday 8AM-11PM CST
Launch Chat

Phone Numbers

Toll-Free: 800-875-8480
  • Monday-Friday 7AM-9PM CST
  • Saturday-Sunday 8AM-8PM CST
International Orders: 402-331-6800
  • Monday-Friday 8AM-6PM CST
  • Saturday 8AM-4:30PM CST
  • Sunday CLOSED
Operadores bilingues: 800-457-6728
  • Lunes-Viernes 9AM-5PM CST

Fax Number

  • Domestic: 800-327-8904
  • International: 402-596-2364
24 hours a day, 7 days a week.

Address Information

Oriental Trading Company
P.O. Box 2308
Omaha, NE 68103-2308