How Can We Help?
Returns & Refunds
If you have received items that you are not satisfied with, please contact us.
- Requests must be made 90 days from the day the order is placed and 30 days for items sold by third-party sellers.
- Customer Service must authorize refunds and returns in advance.
- Returned items must be shipped back within 30 days from the date that the return has been authorized.
- All products must be returned with original labels affixed.
- Only unworn clothing items (shirts, pants, sets, jackets, dresses, pajamas, etc.) may be returned.
- Returns must include the name of the original purchaser.
- Food, candy items and personalized items are non-returnable.
- Refunds will exclude shipping and handling fees.
We're here to help. Feel free to reach out to us with any questions or concerns.Contact Form
- Monday-Friday 7AM-9PM CST
- Saturday-Sunday 8AM-8PM CST
International Orders: 402-331-6800
- Monday-Friday 8AM-6PM CST
- Saturday 8AM-4:30PM CST
- Sunday CLOSED
Operadores bilingues: 800-457-6728
- Lunes-Viernes 9AM-5PM CST
- Domestic: 800-327-8904
- International: 402-596-2364
24 hours a day, 7 days a week.
Oriental Trading Company
P.O. Box 2308
Omaha, NE 68103-2308