Find an order by entering an order number or customer number and a billing zip code: Order Tracking.
Payment Options
We invite you to use your MasterCard, Visa, American Express,
Discover/Novus card, or your PayPal account for your
online order. We offer additional payment options for orders placed by
mail, fax or phone. For more information on these other options, please
contact us.
PayPal, the trusted leader in online payments, enables buyers and
businesses to send and receive money online. PayPal has over 100 million
member accounts in 190 countries and regions. It's accepted by merchants
everywhere, both on and off eBay.
Is it safe to use?
PayPal helps protect your credit card information with industry-leading
security and fraud pervention systems. When you use PayPal, your
financial information is never shared with the merchant.
Why Use PayPal?
Make purchases or send money with PayPal - it's free.
Shop and pay conveniently by saving your information with PayPal.
PayPal is accepted by millions of businesses worldwide and is the
preferred payment method on eBay.
Tax-exempt status is typically available for qualifying Businesses, Governments, Non-Profit Entities and Educational Institutions.
All users who make tax exempt purchases with a business account on behalf of the business are subject to our Terms of Use.
Tax Exemption Enrollment
In order to apply your tax-exempt status to eligible purchases, the business Account Administrator must enroll in our tax exemption program available below. The tax exempt wizard will guide you through the process of enrolling in our program. Your tax-exempt status will usually be activated upon completing enrollment, unless you are required to upload your certificate in which approval can take up to 24 hours. You can also use this tool to edit or update your status or to add additional tax exemptions in the future.
Enroll Here.
Gift cards can be purchased online here or by calling our
Customer Care team.
Can I order gift cards over the phone?
Yes, you can! Gift cards can be ordered by calling our Customer Care team
department.
How can I use my gift card?
Gift cards can be used to purchase merchandise online or by calling our
Customer Care team. Online, you can enter your gift card(s) to
be redeemed during checkout.
Can I use promotional codes if I use my gift card?
Absolutely! gift cards can be redeemed in conjunction with eligible
promotional codes. Please note: gift cards cannot be used to purchase
other gift cards.
How many gift cards can I use on one order?
You may redeem up to 5 gift cards on one order.
How do I check the balance on my gift card?
Checking your Oriental Trading gift card balance is easy! On the gift card page, in the
'Check Balance' section, enter your 16 digit gift card Number and the 4
digit PIN. You can also check the balance remaining on your gift card by
calling our Customer Care team at 1-800-348-6483. When you
call, be sure to have your gift card Number and PIN available.
What is a PIN and where is it located?
The PIN is a personal identification number that is unique to your gift
card. The PIN provides an extra level of protection for you. You pin is
emailed to you when you purchase a gift card.
What gift card amounts are available to purchase?
Gift cards can be purchased in whole dollar amounts from $10.00 up to
$500.00.
What other payment methods can be used if my order
exceeds my gift card balance?
Credit cards, merchandise certificates, and/or PayPal may be used for
payment if you order exceeds the gift card amount.
How do I get credit for returned items or canceled
orders that were purchased with my gift card?
The amount of the return or canceled items/orders will be returned to
your gift card balance.
When is the value of my order deducted from my gift
card?
The value of your order will be deducted from your gift card at the time
your order is placed.
Can I increase the value of my existing gift card?
Once issued, the value of a gift card can not be increased. You may order
another gift card online or by contacting our Customer Care team
department.
How do I contact you if I have additional questions
regarding my gift card?
Please contact our Customer Care team at 1-800-348-6483 and we will
be happy to assist you with any additional questions you have regarding
your Oriental Trading gift card. You may also email us at [email protected]
Mail your completed order form in an envelope, including credit card
information, money order, cashier's check or personal check imprinted
with current address information. If you have a P.O. Box address printed
on your check, please write your street address somewhere on the check.
Returned checks are subject to a service charge of $20 or the maximum
allowed by law. Collection costs and all penalties permitted by law will
also be assessed. We may electronically collect returned checks, service
charges and other applicable charges. Not available for Canadian orders
at this time.
If you have checked out (submitted your order after payment information has
been entered), you can process a change to your order or cancel your order
by contacting us.
Note: The ability to process a change to an order
is based on the status of the order. Orders that have advanced to the
fulfillment process cannot have items added or removed. If your order has
already been shipped, it cannot be changed or canceled.
Please see our contact information for phone numbers and hours to speak with a customer care team member about placing your international order.
International orders have certain requirements and restrictions as they relate to product safety, compliance, customs, shipping, and export restrictions.
Contact Information
We're here to help. Feel free to reach out to us with
any questions or concerns.
